OnviSource CSATS uses its multichannel interaction analytics and customer survey solution or a 3rd party product to conduct advanced data analytics against a user-defined scoring system for NPS, CES, CSAT, FCR, etc. Automated tracking and trend analysis capabilities offer a true measure of customer satisfaction systematically scored and organized as actionable knowledge. Users are provided with drill-down features to review the actual and relevant surveys, key performance indicators or calls. 

CSATS empowers users to holistically analyze and manage the customer journey before, during and after service. While customer interaction analysis can determine customer satisfaction for an isolated interaction, the addition of CSATS provides an overall rating and understanding of customer satisfaction throughout their experiences with your enterprise. CSAT stands for customer satisfaction and is a score that indicates how satisfied a customer is with a specific product, transaction, or interaction with a company. 

CSATS is available as both on-premises software and SaaS. Bringing all the parts and pieces together can be challenging. OnviSource CSATS can help you use what you've got and assess what you're missing to get a holistic view of your customers' experiences over time. The 3 C’s of customer satisfaction are consistency, consistency, and consistency. This mantra helps to remind businesses that when conducting surveys to calculate their customer satisfaction scores (CSAT scores), they must do so on a regular, timely cadence. Otherwise, they will not be effective in revealing the company’s overall level of customer satisfactio. OnviSource CSATS uses its multichannel interaction analytics and customer survey solution or a 3rd party product to conduct advanced data analytics against a user-defined scoring system for NPS, CES, CSAT, FCR, etc. Automated tracking and trend analysis capabilities offer a true measure of customer satisfaction systematically scored and organized as actionable knowledge. Users are provided with drill-down features to review the actual and relevant surveys, key performance indicators or calls.