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What is Self Service Automation?
Jul 31, 2023

Self-service automation enables organizations to extract the most value from their investments in people and technology. Because time spent waiting for a service request means wasted money and lost opportunity, self-service maximizes productivity and enables businesses to move at digital speeds. Increasingly, IT users expect the same levels of service in their business lives as they receive in their personal lives. They expect to be able to go online, to request a new application or service, and to receive it in a matter of minutes or hours, not days or weeks.


Automic® Automation, along with an automation center of excellence lets you provide self-services for development and business users and integrate with all major infrastructure, tools, and clouds. Enable fully automated delivery of your services with seamless integration into service desk or ITSM tools, improving service levels and helping to reduce the overall number of tickets. 

Automic Automation has open APIs and automation-as-code capabilities that empower your DevOps toolchains. Enable developers to code and integrate automation artifacts directly during development. Automating processes and infrastructures is no longer an afterthought delegated to operations. As a result, DevOps pipelines run faster, with less errors, maximizing productivity and enabling business to move at digital speed.

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