Customer 360° profile build smarter services  with a holistic customer view

Improve your service delivery by having all customer-related data in a single place. Know everything about your end users and collaborate with them in every touch point of the service cycle.

CUSTOMER 360° PROFILE Use Service Creatio to keep track of all of your customer-related data. Use a comprehensive database to improve cooperation with end users and personalize service processes.

OMNICHANNEL SERVICE Personalize your interaction with customers at every touch point. Communicate with customers via calls, chats, emails, and portal messages to ensure that your case resolution is quick and transparent.

CASE MANAGEMENT Take advantage of Creatio’s tools to effectively manage the entire case life cycle. Deliver better customer service by making sure all support cases are dealt with in the most efficient way possible.

ARTIFICIAL INTELLIGENCE Use Creatio’s AI to obtain the most up-to-date customer data. Use intelligent case routing as well as classification and scoring tools to streamline the handling of service cases.

KNOWLEDGE BASE Collect knowledge about all services and known errors in a unified knowledge base. Apply this data to close cases faster and train your Service Desk agents in the most effective manner.

ITSM Expand the capabilities of your service using the modern ITSM approach. Provide smoother handling of incidents, service requests and problems according to ITIL.

CONTACT CENTRE Respond to requests, manage request queues and perform bulk communication in a timely manner with maximum efficiency. Improve your customer center performance to provide your end users with top-notch CX.

PRODUCTIVITY MANAGEMENT Use Creatio to boost your service productivity management. Schedule meetings and calls, communicate with customers and colleagues in a single unified environment, and analyze the productivity of your team.