- University degree in business administration or computer/technology related field.
- A minimum of 7 to 10 years’ experience in a technical support or engineering -related role working with a wide variety of Enterprise Applications, databases and Middleware technologies.
- MCSE/ MCITP: Enterprise Administrator with 6 years combined practical hands on experience.
- In -depth knowledge administering Exchange Server 2007 and 2010 in a highly available environment including developing and implementing backup/recovery, security, virus protection, spam protection, and Active Directory.
- MCITP: Enterprise Messaging Administrator on Exchange 2007 and /or 2010.
- Knowledge and experience with Microsoft Lync 2010.
- Experience with Microsoft ISA 2006 / TMG 2010.
- Basic Knowledge of IIS.
- Basic Knowledge and experience in Networking and Firewalls.
- Basic Knowledge of SharePoint 2007 and /or 2010 Architecture.
- Understanding of computer server architectures including peripheral interfaces (SCSI, RAID, and Ethernet).
- Knowledge of HP Hardware, Blade Systems, Storage, Open view and Virtual Connect.
- Ability to design HLD and LLD to deploy client solutions.
- ITIL v3 foundation or Equivalent knowledge in service management.
- Operational experience in managing/maintaining complex environments within a managed service environment.
- Proven ability to influence cross-functional teams without formal authority.
- Demonstrated success in the conceptualization, development and launching of IT services.
- Strong understanding of enterprise technologies including data centers, WAN/ LAN networks, server technologies, applications and enterprise management systems
- Comprehension of technology and process frameworks. ITIL v3 foundation or Equivalent knowledge in service management.
- Excellent negotiation skills.
- Excellent written and verbal communication skills.
- Excellent presentation skills to large audiences..
- Proven ability to influence cross-functional teams without formal authority
- Completed complex analysis of business requirements making recommendations up to executive level.
- Teaching ability – be able to explain services to non-technical people in a way that makes sense; also educate Sales Consultants.
- The candidate must be able, if hired, to close any gap in his knowledge within 6 months of his employment or an approved plan from his line manager to close the gap. This includes testing new products on COMPANY LAB environment, e Learning available at the partner’s portal, Instructor led Training and on-job training.