To provide information technology services to customers, the organizations commonly execute different well defined procedures and processes. The designing, planning, delivery and operation of such IT services are done under IT service management scope. The development and execution of such IT services is the resulting output of IT teams, procedures and processes by utilizing IT infrastructure and applications. Similarly, in order to support internal and external business clients Help Desk tools/softwares are used. PROZTEC offers markets best IT solutions to meet organizations such needs.