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Sometimes the core business values are different than what the organization are focusing on. IT service management is one such area which draws much resources and attention if any well-defined automated process, with monitoring and alerting mechanism are not developed. For the businesses to focus more on their core values and with least involvement or intervention in IT services as enablers, solutions which are very result oriented and meeting organization’s IT service level agreements between different entities, are required. PROZTEC offers markets best IT solutions to meet organizations such needs.